Help / Faq

Frequently asked questions


Purchasing with Artalistic

  • A / Why purchase with Artalistic?
  • B / Why create an account?
  • C / How is the price of a piece of art determined?
  • D / How is the authenticity and quality of the art verified?
  • E / Can I negotiate the posted price?

 

A / Why purchase with Artalistic?

Artalistic is a website for selling art that puts sellers and buyers into contact, whether they are amateurs, collectors, professionals or artists. We carefully review all of the art advertisements before they are published. The following criteria are reviewed: the artist, technique/medium, size of the piece, state of conservation, pedigree/provenance, certificate of authenticity, etc. We will help you search for the perfect piece while keeping your desired subject matter and budget in mind. We will offer you a wide range of quality works. We also offer an Art Advisory service to assist and advise you during the purchasing process. This service is completely free, simply contact us at the following address: contact@artalistic.com or fill out this questionnaire so that we can better understand your taste in art and expectations.

B / Why create an account?

You must create an account, by clicking here, if you wish to enjoy our many services -newsletter, list of favorites, follow your favorite artists, communicate within the community, create alerts, get personalized assistance.

C / How is the price of a piece of art determined?

The seller decides upon the price. However, if the price does not reflect the actual market value, we will ask the seller to change their price. If they refuse, the piece will be removed from our website.

D / How is the authenticity and quality of the art verified?

We carefully curate the art available on our website in order to guarantee their quality and authenticity. Our sales request form asks for as much information as possible, including photographs that show the entire piece and details as well as the certificate of authenticity. If there is any doubt about a piece we will not put it up for sale on the website.

E / Can I negotiate the posted price?

If the seller has selected the "price negotiation" option, you can try and negotiate the price of the artwork by clicking on the "make an offer" button. Your offer will be sent to the seller immediately and they can accept or refuse it, in the latter case, they can make a counter-offer.



Selling on Artalistic

  • A / I am not affiliated with a company or gallery. Can I sell art?
  • B / I am an artist. Can I sell on Artalistic?
  • C / I am a professional. Can I sell art on Artalistic?

 

A / I am not affiliated with a company or gallery. Can I sell art?

Of course! Artalistic is a website for selling and purchasing art that is accessible to everyone.

B / I am an artist. Can I sell on Artalistic?

Artalistic wants to give young emerging artists the opportunity to be discovered through our website. We also hope that experienced artists will be discovered by a wider audience. Feel free to send us an application via our "I am an artist" form and we will get back to you as soon as possible. For more information, click here (T&C).

C / I am a professional. Can I sell art on Artalistic?

You can sell on our website and we have a special set of subscription options for professionals. Feel free to contact us via our "I am a professional" form. For more information, click here (T&C).

Professional price list:

Subscription 1 (Cyan)Subscription 2 (Magenta)Subscription 3 (Yellow)Subscription 4 (Black)
0€ / year 190€ / year 390€ / year 790€ / year
20% commission on sales 15% commission on sales 12% commission on sales 10% commission on sales

Advantages:
- We create your page dedicated to selling your art
- Unlimited artwork advertisements
- A logo that only professionals can use that helps make your advertisements stand out



Payment

  • A / What are the accepted payment methods?
  • B / Can I have an invoice for my order?

 

A / What are the accepted payment methods?

Credit card payments: Visa, MasterCard, American Express and bank transfers. In order to reduce the chance of fraud, all payments are subject to a 3D Secure validation. For more information, click here (T&C).

B / Can I have an invoice for my order?

You can find and download your invoice in your personal account. Please note that the billing address may not be the same as the delivery address.



Deliveries and returns

  • A / Why does the seller have to confirm the sale?
  • B / How long will it take to deliver?
  • C / Do I have to pay customs fees?
  • D / Who will deliver my artwork?
  • E / Do I have to pay shipping costs?
  • F / Returns and Refunds
  • G / I have a problem with my order. What should I do?

 

A / Why does the seller have to confirm the sale?

Once the buyer says that they will purchase a piece the seller must check to be sure that the piece is still available for sale then confirm the sale within 2 business days. They then have 7 business days to ship the work. If the owner has sold the piece in the meantime the sale will be cancelled. For more information, click here (T&C).

B / How long will it take to deliver?

Delivery times vary depending on the shipping company and the location of the destination. As soon as the seller confirms that they have shipped the piece the buyer will receive an email with the information concerning the shipment (tracking number, shipping company, estimated delivery date, etc.).

C / Do I have to pay customs fees?

It is the buyer's responsibility to check with the competent authorities for any customs charges. Additional costs are at the buyer's expense.

D / Who will deliver my artwork?

You have two options: hand delivery or shipping with the company of your choice.  For more information, click here (T&C).

E / Do I have to pay shipping costs?

The buyer must pay for delivery costs. The shipping cost will be specified under the artwork’s price and will be calculated automatically according to the shipment’s destination, your place of residence as well as the artwork’s dimensions and weight.

F / Returns and Refunds

The buyer has 14 days starting the day that they receive the artwork to return an order and obtain a full refund without having to justify why. They will then have to notify the return to our customer service: contact@artalistic.com our team will walk you through the steps you need to take in order to complete the return.

Artalistic will pay back the buyer for the return shipping costs (the return shipping price will be the same as the initial shipping costs and is only applicable for returns within the EU). For more information, click here (T&C).

G / I have a problem with my order. What should I do?

Unfortunately, packages sometimes get lost or are delivered damaged. We are sorry to hear that anything wrong might have happened with your shipment. If this is the case, you must contact our customer service within 14 days starting the day you received the package.



Tips for packaging the artwork

Before shipping your artwork, it is imperative to properly package it as transporting the piece can damage it if it is not well protected. The following provides some tips for shipping your art to avoid damage:

The necessary materials and tools are listed as follows:
- Box cutter/scissors.
- Crepe masking tape (to attach the packaging around the piece) and large brown tape (for the outside of the package)
- Bubble wrap – place the flat side of the bubble wrap facing the artwork. This will help absorb vibrations during shipping.
- Spacers (cardboard, Masonite, etc.) can be used to protect the front and back of a painting.
- Padding (old newspapers or torn magazines): no free space should be left, ensuring that the piece is snuggly packed.
- Cardboard tube: for frameless canvases, prints and drawings on paper.
- Double or triple wall corrugated cardboard box for the outer packaging: it must be in perfect condition.

Additional packaging tips:
- When handling a work of art, always keep your hands clean. You can also use cotton gloves to avoid fingerprints.
- Be sure to indicate the top and bottom on the exterior of the package so that the artwork remains upright.
- Also remember to protect the corners, as they are vulnerable during transportation.
- The packaging must protect both the front and back of the artwork.

Loading...